Running reports api version 2.1 not working

ERROR 20024 — [ceIntegration-0] i.j.r.y.f.impl.doc.connector.OOServer: could not delete profileDir: C:\maips-poc.jmix\temp\reporting.server_localhost_8100

i got this error when i tried to run reports api and the report did not turn out as expected. i read and apply all the requirements in the documentation but it’s still not working. how do I solve this?